Terms and Conditions

The Small Print - This contract is between the Bride and Groom or their authorized representative, as declared above (the “Customer”) and Big Picture Wedding Videography Product or Service shall mean any product or service that is provided by the Company to the Customer. The Booking Form plus the terms and conditions form the basis of your contract with us. Please read the following terms and conditions carefully before signing. In consideration of the fee paid, The Company agrees to supply the Product(s) or Service(s) to the Customer as detailed in the Booking Form and according to the terms and conditions of this contract. The fee is for agreed Products and/or Services for your Wedding video. Should the Company choose not to enforce any or all of these conditions it should not be interpreted as a waiver of any of the Company’s rights. By providing the Company with an Order, the Customer accepts these terms and conditions. The fee payable is that which applies to the Service chosen at the time of booking. Payment Schedule / Cancellation / Refund Policy

All weddings require a non-refundable deposit of £200 to secure the booking.

We do in depth consultations over the phone, Skype and email. You can arrange to visit us if you would prefer. We do not travel out for face to face consultations or to visit venues prior to the wedding unless we think this is needed.

The final balance for the Wedding Package must be paid and cleared in our bank account before the event date. (If the Wedding is booked with us with less than 4 weeks before the Wedding Date, full payment is due at the time of booking.) If payments are not received by the due date, the Company reserves the right to withhold all goods and services until full payment is made.

All deposits are non-refundable, regardless of the circumstance of any cancellation by the customer. If the wedding is cancelled within 48 hours of the day, no refund will be given. Following completion of the wedding day, no refund will be offered. If you cancel within the 4-week period leading up to the wedding, a 50% refund will be offered minus the deposit.

If, for whatever reason, we are unable to film on your wedding day due to unexpected sickness or other unforeseen circumstances, you will be entitled to a full refund including your deposit. Though every effort will be made, in the event of sickness, to ensure that one of our replacement videographers will be able to step in and assist.

The Customer must obtain permission to video at the location(s) from the relevant authorities, and is responsible for any fees that may be levied by such authorities (e.g. fees for shooting in church levied by the vicar/church). Such permissions and licenses are distinct from the music and sound copyright licenses for video production (MCPS and PPL), for which the Company is responsible. Please note that some performers can explicitly refuse to have their visual or audio performances recorded for their own licensing reasons, and we must comply with such requests.

Each package comes with complimentary use of a drone for aerial footage, provided by our sister company Skysight Media. The drone operator is fully licensed,. Use of the drone is dependent on suitable weather conditions and permissions. We will contact the venues and where relevant Air Traffic Control to obtain the relevant permissions and will provide them with the relevant insurance documentation if requested.

The couples aerial shoot usually happens immediately after your couples’ photoshoot. We require no more than 10 minutes to do this. We do ask that you inform your photographer in advance and also your wedding planner so they can account for this time in the planning of the day. We cannot be held responsible for the aerial shoot not happening due to lack of time. We will however make every effort to find another window of time in the day, though this will be dependent on weather conditions. Although very rare, some photographers request that the videographers are not present during the couples’ photoshoot. For various reasons this is simply not practical as time can be very tight on the day. We often film at the same time as the photographer, without being obtrusive, to ensure that the couple does not have to ‘pose’ twice, and to be certain that you will be at your wedding breakfast on time. In the unlikely event that the photographer makes such a request, while we make every effort to be accommodating to other vendor’s needs, we are not bound to obey to such requests.

We make special effort to work smoothly alongside the official photographer but cannot be held responsible for any detrimental impact on the footage and the final video caused by the actions of the official photographer, such as; photography session locations chosen which may not be well suited to video, repeated obstruction of our camera positions, refusal to allow us to video any part of the formal photography sessions.

We ask that you speak to the venue about providing food for us, as they are long days and it isn’t always possible to get off site to eat. It doesn’t have to be the food served at your wedding breakfast, a few sandwiches will suffice. We do not eat with your guests, but we do take our break during the wedding breakfast. If there is any change to the timing of the speeches/ or anything that the customer would like to be filmed then we will need prior notice so we make sure we are there to film. We cannot be held liable for missed items if notice is not given. If food is not provided, we may have to leave site to eat and cannot be held accountable for events missed as a result of this.

For the purposes of clarification, we do not video continuously during the day. As such, we ask for a detailed running order in advance, and to be kept abreast of unfolding events on the day. We cannot be held liable for any impact on the video caused by inaccurate information provided to us or the commencement of key parts of the day without due warning being given.

Filming concludes three songs after the first dance. Your venue/wedding planner will be able to help you choose the first dance time that fits in with the day’s schedule. First dance times must be agreed before the day of filming. There will be a 30-minute leeway for the dance to happen, free of charge. For every additional 30 minutes that the dance is delayed, a charge of £50 will be added at our discretion. If the dance is delayed longer than one hour, the second camera operator will leave. If you do not wish to pay the additional fee for going beyond the 30-minute free leeway, you must tell us. Where a window is given, such as ‘between 8pm and 8.30pm’ the earliest time of that window (8pm) will be classed as your first dance time. Where the time is given as “approx 8pm” the time will be classed as 8pm.

Requests to stay later must be agreed by us before the day of filming and will be at our discretion. An additional fee will be payable and will be agreed in advance.

Throughout the day we will film short segments on our 360-video camera to give you a VR experience. Where possible we try to ensure we are not in the footage, and so will leave the camera unattended on a tripod. However given that it is 360 footage, it isn’t always possible for us to be out of frame. The times of the day depend on the size of the rooms, lighting and whether it is safe to leave the camera unattended. The final 360 VR video will be approx. three minutes.

We provide you with a cardboard VR headset to help view your 360 VR footage. The headset works by putting your phone inside. The footage can be viewed through the Youtube APP, or you can download a phone app that allows 360 viewing. If streaming through Youtube, the image quality will be dependent on your internet connection.

Chart music is very expensive and difficult to licence. As such the Company will source the music for your video from trusted, suitable sources and buy the licences for each track used (normally at a charge of £50 per track, which is payable by the Company) so you are free to upload your video online. Should you receive a copyright violation notification, contact the Company immediately and evidence of the licences obtained will be provided. The Company will ensure it will select music that best suits the tone of your wedding. If you have specific music requirements for the 30-minute feature film, please raise these before your wedding date and we will do our best to facilitate.

We cannot be held liable for any delays in supplying the USB caused by the late supply to the Company of music or other information necessary for the production of the USB.

Music is not overlaid over the formal parts of the day e.g. the ceremony and the speeches. Ambient sound (recorded on the day) will be used on your USB except in the cases that it conflicts with the music track, such examples being church bells or other loud or repetitive sound, and music being played on the day.

The Company will make every effort to use the best position for the cameras to video the event, taking into account restrictions imposed upon the Company on the day. During the formal parts of the day (ceremony, speeches) we do not always have the facility to change camera positions without causing disturbance and/or potential impact on our smooth operation. As such, the Customer understands and accepts that video coverage will be impacted by such restrictions as; camera placements imposed by venues/registrars/vicars/celebrants, refusal of permission to video part of the day, the use of restricted spaces which impacts the ability to operate the camera in our preferred manner, restrictions on the use of a tripod, visual obstruction or camera shake caused by persons or uneven/flexible flooring surfaces, obscured positions taken up by individuals participating in the formal parts of the day, refusal to allow two operated cameras to be used at all required times (where applicable to the package and regardless of the time at which such refusal comes about).

The Customer understands and accepts that the video coverage will be as determined by the videographer’s professional expertise. Further, the Customer understands that where only 1 camera is able to be used, coverage of certain parts of the day may be impacted by logistics, unplanned eventualities or interference from third parties. Special requests from the Customer are not binding instructions, although every effort is made to comply with the Customer’s wishes where practicable. We are not always able to video both the departure from the marriage venue and arrival at the reception venue (where both apply) due to the logistics of the particular day, or prevalent traffic conditions. Please note that in the circumstance that your wedding takes place immediately after another at the same venue, accessibility and congregational issues may prevent us from obtaining all the footage that we would wish prior to the start of your ceremony.

We reserve the right not work in any situation (e.g. inclement weather conditions) which may compromise the safety of either our equipment or our videographer(s). We reserve the right to substitute for cameras of a lower specification in extreme circumstances. We also reserve the right to work in a safe environment and will not be subjected to abuse by guests or other vendors associated with the day. In instances where abuse, physical or verbal is encountered, we will discuss remedies with the couple. If satisfactory remedies cannot be found, we reserve the right to cease filming.

We cannot be held responsible for any detrimental impact on the video sound caused by the refusal (or denial of permission) of any person to wear or use a clip microphone on request (primarily the groom during the ceremony), or such problems as loud ambient noise, radio or mobile phone interference, air conditioning systems, traffic or aircraft noise, crying children, stray sounds caused by personal actions, very low speaking volume by those making formal speeches or readings, echo or sound-deadening properties of the shooting location, or shutter noise from nearby cameras. Where only a single camera is allowed during the ceremony, or where other restrictions apply, or where the Customer’s booking only covers the use of a single camera, the recording of any music or performances occurring during the day cannot be guaranteed.

Shooting in low light situations (e.g. small rooms, candlelight, disco/dance areas, evenings and nights outdoors) may impact on the quality of the image captured by the camera, including temporary loss of focus. In such situations, we will endeavor to achieve a bright image without significant degradation in image quality (graininess). The Company cannot always guarantee video quality in adverse lighting or weather conditions, or in rooms generating a strong colour tinge to the light that may not be satisfactorily correctable during editing. In particular, the Customer should be aware that rooms predominantly lit in red or purple hues are not conducive to a sharp or flattering camera image.

Our creativity in shooting is in part dependent on the characteristics of the wedding venues, weather on the day, the style and methodology of the official photographer and the timings and logistics of the day. Similarly, areas chosen for the formal parts of the day – which are outside of the control of the videographer(s) – may in some venues lead to extreme backlighting or images of high shadow or contrast, or partial or temporary obstruction of the subject being filmed due to the position taken up by the subject.

The Company will edit your film to our professional standards and shall have final editorial control on the finished product in all cases. The length of the film will be defined by the duration of the formal parts of your day, plus the amount of additional footage shot - we estimate your film will be 30-minutes, but do not impose strict rules on running times should it need to run a bit longer.

We will provide your film on a USB in high definition so you can plug it into your TV and watch your film in HD. The USB will also give you the opportunity to burn your own DVD’s or BluRays. We always recommend backing up your USB on arrival so you have duplicate copies.

The USB is formatted to exfat to allow files over 4gb to be added to it. Some TV brands such as older LG and Phillips may not currently support exfat USBs. If you have this issue you will need to burn a BluRay or DVD to watch on the TV, or connect your computer to the TV using a HDMI cable. For a fee of £10 we can provide you an additional USB with smaller files in standard definition on a USB formatted to FAT32, this should allow you to play your USB on all TV’s.

As part of our packages, we do not offer screenings of your video or send out proof copies or incomplete edits for your review or approval. Any alterations to the film after completion are at our discretion and may incur additional charges.

The USB of your event will be ready for postage to you within twelve weeks of your Wedding Date. Such a timescale excludes any unforeseen illness, incapacity, hospitalisation or bereavement, technical problems within the Company, or force majeure events.

The Company cannot be held liable for any delays caused by the postal service. Any faults with the supplied USBs must be notified to us within 30 days of receipt. We have an exceptionally low failure rate on USBs but will be happy to replace any with replicable faults.

Unless otherwise stated in the Order, the Company retains joint copyright in all their Original Material. Original Material includes video recordings, graphics, soundtracks, printed material and any other design or artwork commissioned by the Customer in relation to the Order. The Customer must ensure that permission is sought for the inclusion of any copyright material they supply to the Company to enable them to deliver the product(s) or service(s).

We do not distribute ‘showreel’ copies of your full Wedding film to potential clients, however by signing this document you agree to let The Company use selected images and the highlights video for your wedding to be used for promotional purposes only, including online hosting.

We do not issue the raw, unedited footage from your video as the file sizes are very large and in a format that you wouldn’t be able to do much with. As the process of converting and getting the raw footage to you is very costly and time-consuming, any requests for the raw footage will be billed at £800.

The Company and Customer will act in accordance with all relevant health and safety requirements in order to provide the product(s) or service(s). We do not normally use additional mains-operated lighting, mains power for cameras or cause trailing cables to be present, but reserve the right to do so. Confidentiality

Unless otherwise agreed, the Company will treat any information gained during the supply of the product(s) or service(s) as being private and confidential. Likewise, the Customer shall keep confidential any methodologies and technology used by the Company to supply the product(s) or service(s). Basis Of Law

These Terms and Conditions and any accompanying letter and/or contract are governed by the laws of England and Wales. Whole Agreement

This agreement contains the entire understanding of the parties and supersedes all prior written or verbal agreements or representations. No variation will be binding unless in writing and signed by an authorised representative of the Company.